Founded in 2003, Master Concept provides technology services and cloud advisory to improve customer experience for the world’s leading brands. With more than 120 people serving enterprise clients and thousands of other businesses around the Asia Pacific, our team provides cloud strategy, implementation and integration support, as well as training and platform enhancements for customers across all industries.
How should IT staff react when they get the same repair issues and complaints one after another when equipment fails?
Freshservice provides ITSM/ITOM/ITAM/ESM solutions in order to help companies solve all their all internal communication and management concerns with its intuitive and user-friendly interface.
1. ITSM work order management
Freshservice assisting IT in sorting out incidents/Tickets and speeding up the process, management and experience collection can reduce the occurrence of problems and even prevent problems automatically.
2. ITOM operation management
When there is an important equipment failure, a warning message will be sent to notify the person in charge to deal with the problem immediately by integrating a third-party app.
3. ITAM Asset Management
By downloading the discovery program, employees' computers can be automatically scanned, and software and hardware information can be captured in Freshservice for management. Inventory management, inventory ownership, contract management, PO management, order arrival date and quantity can all be stored in Freshservice.
4. ESM Enterprise Service Management
IT staff can receive, review, and then transfer the needs to the relevant department on a single platform where internal employees can submit repair work requests, software and hardware asset applications, and.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.